Network Outage Prevention

Keep transactions flowing even when the network doesn’t 

Payment systems depend on connectivity, but real-world environments are not always reliable. Network outages, acquirer downtime, cyber attacks, and unexpected events such as natural disasters can interrupt communication and prevent transactions from being processed in real time.


Tender Retail’s Store-and-Forward capability ensures that transactions can continue even when connectivity is unavailable, helping businesses maintain operations, protect revenue, and avoid disruption at critical moments.

Resilient

Continue processing during outages and disruptions

Uninterrupted

Maintain transaction flow without real-time connectivity

Reliable

Reduce dependency on network availability

Protected

Prevent lost revenue during downtime events

Resilience built into your payment flow


Outages are not rare edge cases, they are an operational reality. Whether caused by infrastructure issues, high network congestion, or external events, disruptions can prevent transactions from reaching the acquirer.


Tender Retail enables continued processing of supported transactions, such as credit payments, during these events by securely storing them and forwarding them once connectivity is restored. This ensures that operations continue without interruption, even when systems around you are unavailable. ï»¿

Store-and-Forward as a core resilience mechanism


Store-and-Forward (SAF) allows transactions to be completed even when communication with the acquirer is temporarily unavailable.


  • Continue processing transactions during network outages
  • Securely store transaction data until connectivity is restored
  • Automatically forward transactions once communication resumes
  • Maintain consistent payment behavior during disruptions 

Support for environments with unstable or limited network access 

Resilience during infrastructure failures or external disruptions

Reliable operation during peak network congestion

Protection against temporary acquirer unavailability

Designed for real-world conditions 

Payment environments must perform in conditions where connectivity is not guaranteed. Allow transactions to proceed without disruption, even during outages.

Protect revenue during unexpected disruptions 


When payment systems go down, transactions are lost, customers are turned away, and operations are disrupted. In high-volume environments, even a short outage can have a measurable financial impact.



Our solution helps prevent lost revenue by allowing transactions to continue during outages, ensuring that sales are not dependent on constant connectivity. 

Resilience built for real-world outages

Maintain operations when systems around you fail

Payment disruptions rarely happen in isolation. Network outages, acquirer downtime, and infrastructure failures can occur without warning, especially in environments with unstable connectivity or external dependencies. In these situations, waiting for systems to recover is not an option.



Tender Retail’s Store-and-Forward capability allows transactions to continue at the point of sale, even when communication with upstream systems is unavailable. Transactions are securely stored and automatically forwarded once connectivity is restored, ensuring continuity without requiring manual intervention from staff

Operate with confidence in unpredictable conditions 

From localized connectivity issues to large-scale events such as storms or infrastructure failures, payment environments must be prepared to operate under less-than-ideal conditions. In many cases, staff are not equipped to troubleshoot these issues in real time, making system-level resilience essential.



Tender Retail supports ongoing transaction processing, monitoring, and recovery across distributed environments, helping reduce disruption and maintain consistent operations even when external systems are unavailable. 

Learn how to make it happen

Sed do eiusmod

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et.


Lorem ipsum dolor →

Sed do eiusmod

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et.


Lorem ipsum dolor →

Button

faq

What is Store-and-Forward (SAF)?

What happens when the network is down?

Is transaction data secure during outages?

Does this work during acquirer downtime?

Do we need to change our systems to support this?

How long can transactions be processed during extended outages (e.g., hurricanes or major disruptions)?

Customize your payment solution